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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Heat Pack Seed Germination Heater is a compact USB-C-powered heat source designed to provide adjustable warmth during seed germination. It forms the thermal core of the Seed Starter system and is designed to pair with compatible Seed Starter silicone germination chambers.
An integrated temperature sensor monitors surrounding conditions and adjusts heat output to help maintain the selected setting. This gives growers greater control than relying only on room temperature or a standard, non-regulated heat mat.
Heat Pack allows the temperature to be adjusted from 20°C to 35°C in 1°C increments. The default setting is 27°C.
This adjustable range helps growers select a suitable temperature for different seed varieties. Germination requirements vary by species, so always follow the recommended temperature range for the seeds being started.
Example temperature ranges include:
| Plant | Suggested Germination Temperature |
|---|---|
| Tomatoes | 24–29°C |
| Peppers | 26–30°C |
| Basil | 24–28°C |
| Lettuce | 18–22°C |
The Heat Pack contains an integrated temperature sensor that monitors the surrounding environment and regulates heat output.
Its CNC-machined aluminum core distributes warmth across the heating surface, while the compatible silicone chamber helps retain warmth around the seed and reduce rapid temperature changes.
When used together, the Heat Pack and silicone chamber support three important environmental factors involved in germination:
The Heat Pack is manufactured from thermally conductive aluminum to distribute warmth efficiently across its surface.
The aluminum body is protected with an electrophoretic and powder-coated finish for durability during repeated use. The compact design delivers targeted warmth directly to the compatible germination chamber rather than heating a large propagation area.
Heat Pack uses low-voltage USB-C power and can be connected to a compatible power adapter.
For recommended performance and product longevity, use the power supply specified in the product manual. The manufacturer currently recommends an Apple 5V/20W USB-C power adapter.
A power adapter is not included unless specifically stated in the product options or package contents.
Heat Pack is designed to fit compatible Seed Starter silicone germination and propagation chambers, including the Sprout Silicone Seed Germination Chamber.
The silicone chamber surrounds the heating core and helps retain warmth while supporting moisture management and passive airflow. Its modular design allows the Heat Pack to be used with compatible chamber configurations as the Seed Starter system develops.
For a complete setup, explore the Sprout + Heat Pack Seed Germination Kit.
To change the temperature:
Heat Pack stores the most recently selected temperature.
When power is disconnected and restored, the unit returns to the previous saved setting, reducing the need to reconfigure it after each power cycle.
To return the Heat Pack to its default setting of 27°C:
To install the Heat Pack:
The unit will begin warming toward the saved temperature setting.
To maintain the Heat Pack:
Heat Pack helps growers manage temperature, but germination results also depend on seed viability, storage, preparation, moisture, airflow, sanitation, and species-specific requirements.
Always review the Heat Pack Product Manual, Frequently Asked Questions, and Warranty Information before use.
Paired with Seed Starter silicone chambers, Heat Pack forms the core of a modular germination system designed to support healthy seed development from the very first stage of the plant life cycle.
Returns: We accept returns within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the item is defective or damaged upon receipt.
Exchanges: We accept exchanges within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges for the exchanged item are the responsibility of the customer unless the item is defective or damaged upon receipt
Live Plants: We take great care in packing and shipping live plants, but sometimes they may be damaged during transit. If your live plant arrives damaged, please contact us within 24 hours of delivery and provide a photo of the plant and packaging. We will either replace the plant or issue a refund, depending on your preference.
Perishable Goods: Due to the nature of perishable goods, we do not accept returns or exchanges for fertilizers, soil, seeds, and other similar items.
Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. If the item was received as a gift, a gift certificate will be issued to the customer.
Cancellation: Orders can be cancelled within 24 hours of placing the order. After 24 hours, cancellations are subject to a 15% restocking fee.
We reserve the right to refuse returns or exchanges if the item is not in its original condition or if it has been used. We also reserve the right to modify this Return & Exchange Policy at any time, so please review it frequently. If you have any questions or concerns regarding our Return & Exchange Policy, please do not hesitate to contact our customer service team, who will be more than happy to assist you.
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