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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You will receive one well-rooted Encore® Autumn Kiss™ azalea starter plant, healthy and established, ready for transplanting into a container or garden bed.
About the product:
Encore® Autumn Kiss™ Azalea is a deciduous flowering shrub known for its soft pink blooms and compact growth habit. It is suitable for landscape planting, borders, or containers in appropriate climates. This azalea prefers partial sun and well-draining, acidic soil and is grown primarily as an ornamental garden plant.
Includes 1 well-rooted Encore Autumn Kiss azalea starter plant
Deciduous ornamental shrub with pink flowers
Suitable for garden beds, borders, or containers
Prefers partial sun and well-draining acidic soil
Shipped as a live, established starter plant
Common name: Encore Autumn Kiss Azalea
Scientific name: Rhododendron (Encore® series cultivar)
Plant type: Deciduous flowering shrub
Flower color: Pink
Growth habit: Compact, bushy
Sunlight: Partial sun to full sun
Soil: Well-draining, acidic soil
Watering: Moderate; keep soil evenly moist
Outdoor use: Yes (climate dependent)
USDA zone: 6–9 (approximate)
Plant form: Well-rooted starter plant
Returns: We accept returns within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the item is defective or damaged upon receipt.
Exchanges: We accept exchanges within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges for the exchanged item are the responsibility of the customer unless the item is defective or damaged upon receipt
Live Plants: We take great care in packing and shipping live plants, but sometimes they may be damaged during transit. If your live plant arrives damaged, please contact us within 24 hours of delivery and provide a photo of the plant and packaging. We will either replace the plant or issue a refund, depending on your preference.
Perishable Goods: Due to the nature of perishable goods, we do not accept returns or exchanges for fertilizers, soil, seeds, and other similar items.
Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. If the item was received as a gift, a gift certificate will be issued to the customer.
Cancellation: Orders can be cancelled within 24 hours of placing the order. After 24 hours, cancellations are subject to a 15% restocking fee.
We reserve the right to refuse returns or exchanges if the item is not in its original condition or if it has been used. We also reserve the right to modify this Return & Exchange Policy at any time, so please review it frequently. If you have any questions or concerns regarding our Return & Exchange Policy, please do not hesitate to contact our customer service team, who will be more than happy to assist you.
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