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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You will receive one (1) unrooted cutting of Crassula ovata ‘Sunset’, measuring approximately 3–6 inches tall. This cutting is suitable for propagation and shaping in containers, trays, or bonsai-style planters.
About the Product:
Crassula ovata ‘Sunset’ is a variegated jade succulent with green leaves edged in yellow and red tones when grown in bright light. It is a slow-growing, branching succulent commonly used for container growing and decorative training. This cutting prefers well-draining soil and bright light and is easy to maintain once established.
One (1) unrooted Crassula ovata ‘Sunset’ cutting
Cutting size approximately 3–6 inches tall
Variegated jade succulent with colorful leaf edges
Suitable for pots, trays, or bonsai-style training
Ships as a fresh cutting ready for propagation
Common Name: Sunset Jade Plant
Scientific Name: Crassula ovata ‘Sunset’
Plant Type: Succulent
Form: Unrooted cutting
Height at Shipping: 3–6 inches
Leaf Color: Green with yellow and red variegation
Growth Habit: Upright, branching
Sunlight: Bright light to full sun
Soil Type: Well-draining cactus/succulent mix
Watering: Low; allow soil to dry between waterings
Indoor/Outdoor: Indoor; outdoor in warm climates
USDA Hardiness Zone: 10–11
Uses: Container plant, decorative training, bonsai-style display
Returns: We accept returns within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the item is defective or damaged upon receipt.
Exchanges: We accept exchanges within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges for the exchanged item are the responsibility of the customer unless the item is defective or damaged upon receipt
Live Plants: We take great care in packing and shipping live plants, but sometimes they may be damaged during transit. If your live plant arrives damaged, please contact us within 24 hours of delivery and provide a photo of the plant and packaging. We will either replace the plant or issue a refund, depending on your preference.
Perishable Goods: Due to the nature of perishable goods, we do not accept returns or exchanges for fertilizers, soil, seeds, and other similar items.
Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. If the item was received as a gift, a gift certificate will be issued to the customer.
Cancellation: Orders can be cancelled within 24 hours of placing the order. After 24 hours, cancellations are subject to a 15% restocking fee.
We reserve the right to refuse returns or exchanges if the item is not in its original condition or if it has been used. We also reserve the right to modify this Return & Exchange Policy at any time, so please review it frequently. If you have any questions or concerns regarding our Return & Exchange Policy, please do not hesitate to contact our customer service team, who will be more than happy to assist you.
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