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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Beware imposters! Many pressure reducers are not real pressure reducers at all, but are merely flow controllers, and reduce flow rates. However, reduced flow rates do not necessarily correlate to reduced pressure. This is a true pressure reducer, and will reduce any incoming water (with a maximum pressure input of 87 psi) down to 7.25i (0.5 bar) output. This is ideally suited and low enough for Blumat systems and their components. Higher pressure will push tubing connections apart, and increase likelihood of flooding. This pressure reducer is extremely easy to use. The input side screws onto a standard 3/4") hose bibb or hose threading, often found on taps outside the home, or even faucets inside the home. The output side (featured with collar) is ideally suited for 8mm tubing (I suggest using our super-flex tubing). This is the size that integrates directly with Tropf Blumats. This adaptation makes setting up a Blumat system from a hose or pressurized line an absolute breeze, and you can install blumats in seconds.
Blumat systems need low pressure, much less than comes from a normal house water connections. Some of our kits include one of these but if you'd like to install the other ones or the separate components to a home water system, you'll need one of these Pressure Reducers.
In gravity systems you'll also need one if your storage tank is high uphill. In Grow Rooms and Greenhouses with a reservoir for mixing nutrients, you can connect a small pressure pump to this and automatically feed your plants when you water. On one side it adapts to a 3/4" male hose thread and on the other directly to a Blumat 8mm supply tube. Maximum input pressure is 87 psi.
Returns: We accept returns within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the item is defective or damaged upon receipt.
Exchanges: We accept exchanges within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges for the exchanged item are the responsibility of the customer unless the item is defective or damaged upon receipt
Live Plants: We take great care in packing and shipping live plants, but sometimes they may be damaged during transit. If your live plant arrives damaged, please contact us within 24 hours of delivery and provide a photo of the plant and packaging. We will either replace the plant or issue a refund, depending on your preference.
Perishable Goods: Due to the nature of perishable goods, we do not accept returns or exchanges for fertilizers, soil, seeds, and other similar items.
Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. If the item was received as a gift, a gift certificate will be issued to the customer.
Cancellation: Orders can be cancelled within 24 hours of placing the order. After 24 hours, cancellations are subject to a 15% restocking fee.
We reserve the right to refuse returns or exchanges if the item is not in its original condition or if it has been used. We also reserve the right to modify this Return & Exchange Policy at any time, so please review it frequently. If you have any questions or concerns regarding our Return & Exchange Policy, please do not hesitate to contact our customer service team, who will be more than happy to assist you.
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