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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Be inspired! Let your inner interior designer free (no experience needed) with our NEW DIY kit, made just for you and your family. This high-quality set includes all the materials to create the most lifelike faux tree you’ve ever seen on a budget (removing the stress of sourcing all the materials). In just 5 minutes or less, recreate a stylish décor piece for your home. The handmade cotton and jute basket elevate your design by adding a warm, yet eye-catching touch. Makes a great gift for the holidays, birthdays, or special occasions, perfect for kids and teens. Start having fun today.
The artificial fiddle leaf fig tree is a great addition to any space in need of a tropical touch. Because fiddles are picky and difficult to grow, many people opt for nature-inspired faux ones that look just like the real thing. Crafted by horticulturists from high-quality materials, you’ll notice the attention to detail at every branch, stem, and glossy leaves. Best of all? You can bend the branches to fit in your space. Start designing a space to love with our faux fiddle and experience nature without any maintenance.
Includes: Basket, Faux Tree, Rectangular Cardboard, Styrofoam, Spanish Moss
Difficulty: Perfect for beginners
Estimated time: 5 minutes or less
1. Remove the plastic from the faux tree, then insert the trunk into the middle of the larger part of the Styrofoam until it feels sturdy.
2. Add the Styrofoam into the cardboard box, you’ll want it to be at the same surface level of the box.
3. Add the cardboard box with the faux tree inside the basket, make sure the box is centered in the basket.
4. Once centered, add your Spanish moss, remember to stretch it, so it covers the interior diameter of the basket.
5. Shape your tree by bending down the branches and then fluffing all the leaves
6. Enjoy your new faux tree, made by you sit back and admire
Designer tip: Before decorating with moss, add fillers such as rocks, newspaper, or paper packs for an elevated look and stability.
Designer tip: Steam the leaves for a more realistic look
Cleaning tip: Keep your tree looking beautiful for years by feather dusting the leaves and basket once a month.
Returns: We accept returns within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the item is defective or damaged upon receipt.
Exchanges: We accept exchanges within 30 days of delivery for most items, except for live plants and perishable goods such as fertilizers, soil, and seeds. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as when it was received. Shipping charges for the exchanged item are the responsibility of the customer unless the item is defective or damaged upon receipt
Live Plants: We take great care in packing and shipping live plants, but sometimes they may be damaged during transit. If your live plant arrives damaged, please contact us within 24 hours of delivery and provide a photo of the plant and packaging. We will either replace the plant or issue a refund, depending on your preference.
Perishable Goods: Due to the nature of perishable goods, we do not accept returns or exchanges for fertilizers, soil, seeds, and other similar items.
Refunds: Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item. If the item was received as a gift, a gift certificate will be issued to the customer.
Cancellation: Orders can be cancelled within 24 hours of placing the order. After 24 hours, cancellations are subject to a 15% restocking fee.
We reserve the right to refuse returns or exchanges if the item is not in its original condition or if it has been used. We also reserve the right to modify this Return & Exchange Policy at any time, so please review it frequently. If you have any questions or concerns regarding our Return & Exchange Policy, please do not hesitate to contact our customer service team, who will be more than happy to assist you.
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